The Nordstrom Way: The Inside Story of America's #1 Customer Service Company
by Robert Spector and Patrick D. McCarthy
An in-depth look at how Nordstrom has become a retailing legend, with 79 stores across the United States, an annual revenue of $4 billion, and a host of satisfied customers. Spector explores the creation of Nordstrom culture, organization and mystique.
Release Date:
November 30, 1999
