The Customer is Always Wrong: The Retail Chronicles
by Neal Pollack and Colson Whitehead and Elaine Viets and Anita Liberty and Gary Mex Glazner and Hollis Gillespie and Michael Beaumier and Victor Gischler and Wendy Spero and Jim Derogatis and Wade Rouse and Richard Hubert Francis Cox and Clay Allen and Kevin Smokler and James Wagner and Stewart Lewis and Randall Osborne and Becky Poole and Jane Borden and Catie Lazarus and Timothy Bracy
From mom-and-pop general stores to big-box, strip-mall chains, it is impossible to consider the American experience without thinking about the buying-and-selling retail culture: the sales and the stockrooms, the shift managers, and the clock punchers. The Customer Is Always Wrong is a tragicomic and all-too revealing collection of essays by writers who have done their time behind the counter and lived to tell their tales. Jim DeRogatis, author of Let It Blurt, for example, describes hanging out with Al himself at Al Rocky’s Music Store, while Colson Whitehead explains how three summers at a Long Island ice cream store gave him a lifelong aversion to all things dessert-like. This book not only shines a light on the absurdities of retail culture but finds the delight in it as well.
Release Date:
September 30, 2008
