Essential Skills for Administrative Support Professionals: A Practical Guide
by Sorin Dumitrascu
Organizations can't thrive without good managers to direct people, planning, and events. And many managers couldn't survive without their right hands – their administrative support professionals, or admin professionals.
Also known as an administrative assistant, administrative secretary, executive assistant, or even office manager, the admin professional handles an astonishing variety of tasks in today's organizations.
For example, they draft business correspondence, manage projects, create and maintain databases, schedule their boss's time, and conduct research. They also order office supplies, work with contractors and vendors, answer and handle telephone calls, create spreadsheets and reports, and plan and coordinate small and large meetings and events. It's no wonder that many managers consider their admin professionals to be their partners.
Admin professionals are often highly capable of operating state-of-the-art hardware and software. They are usually good communicators and are able to adapt to different personalities and work styles. Nowadays, admin professionals work side-by-side with their boss. They also often attend meetings in their boss's place and have authority to speak on behalf of the boss.
In this book, you'll learn about the skills needed to be a successful admin professional, including communication skills, organizing and managing skills, problem-solving skills, and basic office skills.
You'll also learn how to work effectively for your boss by anticipating your boss's needs, making your boss look good, and keeping your boss informed.
Finally, you'll learn some effective methods for communicating your boss's decisions to the people who will carry them out.
Also known as an administrative assistant, administrative secretary, executive assistant, or even office manager, the admin professional handles an astonishing variety of tasks in today's organizations.
For example, they draft business correspondence, manage projects, create and maintain databases, schedule their boss's time, and conduct research. They also order office supplies, work with contractors and vendors, answer and handle telephone calls, create spreadsheets and reports, and plan and coordinate small and large meetings and events. It's no wonder that many managers consider their admin professionals to be their partners.
Admin professionals are often highly capable of operating state-of-the-art hardware and software. They are usually good communicators and are able to adapt to different personalities and work styles. Nowadays, admin professionals work side-by-side with their boss. They also often attend meetings in their boss's place and have authority to speak on behalf of the boss.
In this book, you'll learn about the skills needed to be a successful admin professional, including communication skills, organizing and managing skills, problem-solving skills, and basic office skills.
You'll also learn how to work effectively for your boss by anticipating your boss's needs, making your boss look good, and keeping your boss informed.
Finally, you'll learn some effective methods for communicating your boss's decisions to the people who will carry them out.
