Crucial Conversations: Tools for Talking When Stakes are High
by Kerry Patterson and Joseph Grenny and Ron McMillan and Al Switzler
When stakes are high, opinions vary, and emotions run strong, you have three choices: avoid a crucial conversation and suffer the consequences; handle the conversation badly and suffer the consequences; and discover how to communicate best when it matters most. This guide gives you the tools you need to step up to life's difficult conversations.
Release Date:
June 30, 2002